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24/7 Guru Support
Stay covered around the clock with our 24/7 Support Service.
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Premium Support
Experience unparalleled support with our Priority Slack Support Service.
Streamline your online presence with our Unlimited Website Migrations service
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Standard Support
FREE
|
Advanced Support
59
£
/
Mo*
|
Premium Support
99
£
/
Mo*
|
|---|---|---|---|
| 24/7/365 Private Slack Channel & On call support | ✓ | ✓ | ✓ |
| Website Migrations | 1 | 10 | Unlimited |
| Response time SLA | 1 hour | 45 minutes | 15 minutes |
| Application troubleshooting | ✗ | No code changes | Unlimited |
| Proactive site and server monitoring | ✗ | ✓ | ✓ |
| In-dept caching and website optimizations | ✗ | ✓ | ✓ |
| Strategic Consultation | ✗ | ✗ | ✓ |
| Dedicated technical account manager | ✗ | ✗ | ✓ |
Proactive site and server monitoring ensures that potential issues are identified and addressed before they impact your website’s performance. This feature helps maintain optimal operation and minimizes downtime by continuously tracking your site and server health.
A dedicated technical account manager provides personalized support and strategic guidance tailored to your specific needs. They act as your primary point of contact, offering in-depth technical assistance, managing complex issues, and helping you optimize your website's performance and strategy.
The Premium Support plan provides all the benefits of the Advanced Support plan, with additional features such as unlimited website migrations, application troubleshooting with no limitations, strategic consultation, and a dedicated technical account manager. It also offers the fastest response time SLA of 15 minutes.
In the Standard Support plan, application troubleshooting is not included. The Advanced Support plan offers troubleshooting without code changes, while the Premium Support plan provides unlimited application troubleshooting, including code changes, to resolve complex issues.
Strategic consultation in the Premium Support plan provides expert advice on optimizing your website’s performance, aligning your web strategy with business goals, and implementing best practices. This personalized guidance helps you make informed decisions and achieve better results from your online presence.
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Business OwnerI am using Digital Ocean Plan in Cloud ways and I can confirm it is very good. Also, additional the backup with my hosting is awesome too.
Jamie Knop
Digital MarketerI am using Digital Ocean Plan in Cloud ways and I can confirm it is very good. Also, additional the backup with my hosting is awesome too.